Privacy Policy

Introduction

Shipflo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics platform.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our shipping management platform
• Process your transactions and send related notifications
• Sync data with QuickBooks and send WhatsApp/email notifications
• Provide customer support and respond to your requests
• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Send administrative information and service updates
• Comply with legal obligations

Data Security

We implement robust security measures to protect your data:

• Multi-tenant data isolation with Row-Level Security (RLS)
• Encrypted data storage and transmission (TLS/SSL)
• Complete audit trails for all data access
• Role-based access control
• Regular security assessments and monitoring
• SOC 2 compliance (in progress)

Data Sharing and Disclosure

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account cancellation, you have 30 days to export your data before permanent deletion. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export all your data at any time
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@shipflo.app

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled. See our Cookie Policy for more details.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.